Refund Policy

A legal disclaimer

Sparkling Clean Hampshire provides professional cleaning services with reasonable care and skill. While we aim for complete satisfaction, some marks, stains, or pre-existing damage — including heavy limescale, rust, or wear and tear — may not be fully removable.

We are not liable for pre-existing damage, fragile items, or conditions outside our control. Clients must provide safe access and inform us of any hazards, including pets or slippery surfaces.

Use of our services indicates acceptance of our Booking, Cancellation, Refund & Re-Clean Policies. Our policies comply with UK consumer law, and our re-clean guarantee ensures reasonable issues are addressed promptly.

Refund & Re-Clean Policy

• No Cash Refunds: We do not offer monetary refunds for completed services.

• Re-Clean Guarantee: If a service is not completed to a reasonable standard, we will re-clean the affected area at no extra cost, provided you notify us within 24 hours of the service.

• Limitations: Some stains or marks — including heavy limescale, rust, or pre-existing damage — may not be fully removable.

• Cancellations & Missed Appointments: Refunds do not apply for cancellations, no-shows, or changes after the service has been completed.

Consumer Law Compliance: This policy is designed to comply with UK consumer law. Clients are entitled to a remedy if services are not carried out with reasonable care and skill. Our re-clean guarantee ensures that any reasonable issues are addressed promptly and professionally.